my photo

Jeff Spaulding

Los Angeles, California • [email protected]

Los Angeles, California

[email protected]

Table of Contents
  1. (Top)
  2. Executive Summary
  3. Tech Stack
  4. Work Experience
    1. Meta
    2. Apple TV+
    3. Scopely
    4. Feedwire
    5. Honey (joinhoney.com)
    6. Naughty Dog
    7. Headspace Inc.
    8. CG Master Academy
    9. California State University Northridge
    10. The University of Maine
  5. Education
  6. Certifications
  7. Favorite Books

Senior IT Systems Engineer

Detail-Oriented IT Engineer with 12+ years of experience transforming complex IT challenges into robust, predictable systems that prioritize efficiency and user experience. Successfully governed enterprise operations and security at Meta, Apple TV+, and Scopely, achieving $450,000+ in quantified cost savings and improving client satisfaction by 60% (CSAT) through systematic problem-solving. Unique background integrates DevOps principles across AWS/GCP infrastructure, IAM automation (SCIM, SAML, OIDC), and extensive scripting (Python, PowerShell), supported by expertise in MDM, networking, and data migration. Seeking a Cloud/DevOps environment that values clear, documented processes and fosters an inclusive culture focused on long-term systemic health.

I am #opentowork! Contact Me on LinkedIn

Tech Stack

Cloud/DevOps: AWS, GCP, Linux, Python, Go, Bash, PowerShell, GitHub, Atlassian
IAM/Directory: OneLogin, Okta, Azure AD/Entra ID, Google Workspace, Office 365, LDAP
Networking/Storage: Meraki, Ubiquiti, HP Aruba, Cloudflare, Synology, QNAP
IT Ops/MDM: Jamf, Intune, Airwatch, SimpleMDM, NinjaRMM, Zendesk, Oomnitza

Work Experience

Meta

Meta

Enterprise Technical Support Analyst • Nov 2023 - Nov 2024

Enterprise Technical Support Analyst

Nov 2023 - Nov 2024
  • Pioneered a new team to increase technical support for 50+ enterprise B2B clients.
  • Resolved high-urgency issues involving SCIM API, Graph API, and SAML integrations utilizing Azure AD/Entra ID, Okta, Ping, and OneLogin.
  • Diagnosed complex bugs in enterprise platforms, reducing resolution times with engineering teams by 6 weeks.
  • Developed Python and PowerShell scripts for enterprise B2B clients to pull data from platform APIs.
  • Created a series of 10 training videos to onboard 8 new members of the enterprise technical support team.
  • Received unprompted praise from 3 enterprise B2B clients as a direct result of my contributions, reflecting a 60% improvement in overall CSAT score.
Apple TV+

Apple TV+

Systems Engineer, Identity and Access Management • Nov 2022 - May 2023

Systems Engineer, Identity and Access Management

Nov 2022 - May 2023
  • Streamlined provisioning for Apple TV+ production crew using OneLogin, Zendesk, and Python scripting on GCP, reducing $250,000+ in IT staffing costs.
  • Contributed to the SSO integration development of 3 internal tools utilizing OIDC, SAML, OAuth 2.0, and SCIM APIs.
  • Enabled SSO, JIT, and SCIM provisioning for 10+ SaaS applications, supporting 500+ external users in Apple TV+ production crew.
  • Administered 4 SaaS applications, supporting 30+ internal users in the Apple TV+ team.
Scopely

Scopely

Senior IT Engineer • Aug 2021 - Oct 2022

Senior IT Engineer

Aug 2021 - Oct 2022
  • Reduced SaaS costs by $200,000 through comprehensive audits utilizing Python scripts, APIs, and Excel.
  • Deployed Oomnitza as an ITAM platform, ensuring data quality for more than 9,000 assets.
  • Streamlined the new hire provisioning process, reducing IT touch time by 50%.
  • Administered IAM, MDM, and 30+ SaaS applications, supporting 1,000+ employees across 10 game studios.
Feedwire

Feedwire

IT Consultant • Mar 2019 - Apr 2021

IT Consultant

Mar 2019 - Apr 2021
  • Led an MSP team of 5 Systems Engineers responsible for $1,000,000+ of billable work per year, serving 5,000+ users across 200 businesses.
  • Executed 100+ technical deployments including network infrastructure, IAM solutions, and SaaS applications.
  • Executed 50+ technical migrations including cloud-to-cloud email and on-prem-to-cloud infrastructure.
  • Developed a real-time insights platform utilizing AWS RDS, EC2, Brightgauge, and SaaS APIs, reducing average response times to 30 minutes and average resolution times to 2.5 days.
  • Achieved a 15% revenue increase through the implementation of Scrum and process improvements.
Honey (joinhoney.com)

Honey (joinhoney.com)

IT Generalist • Jun 2018 - Jan 2019

IT Generalist

Jun 2018 - Jan 2019
  • Designed frictionless A/V systems for 6 conference rooms, saving $80,000 annually in staff productivity time.
  • Automated IT support workflows using SaaS APIs, improving CSAT by 20%.
  • Deployed a secure and scalable IPv4/VLAN network scheme for a branch office to accommodate infrastructure, staff, and guests.
  • Administered IAM, MDM, and 10+ SaaS applications, supporting 200+ employees across 2 offices.
Naughty Dog

Naughty Dog

IT Generalist • Mar 2018 - Jun 2018

IT Generalist

Mar 2018 - Jun 2018
  • Supported the Engineering team in DevOps initiatives by implementing a proof-of-concept for GitHub LFS.
  • Deployed Windows 10 upgrade custom-built desktops by utilizing OS imaging, BIOS, and volume mapping.
Headspace Inc.

Headspace Inc.

Systems Administrator • Jan 2017 - Oct 2017

Systems Administrator

Jan 2017 - Oct 2017
  • Established OneLogin as an IdP, enrolling employees with MFA and enabling SSO, JIT, and SCIM provisioning for 10+ SaaS applications, supporting 200+ users across 3 offices.
  • Deployed Airwatch as an MDM, enrolling macOS, Windows, iOS, and Android devices to ensure compliance with IT security policies.
  • Optimized WiFi connectivity across the office by analyzing heat maps and relocating access points, improving WiFi performance and stability.
CG Master Academy

CG Master Academy

IT Supervisor • Sep 2015 - Dec 2016

IT Supervisor

Sep 2015 - Dec 2016
  • Developed a video conversion and hosting platform using AWS EC2, S3, CloudFront, Linux, Nginx, MySQL, and PHP, reducing IT services costs by $150,000 per year.
California State University Northridge

California State University Northridge

IT Help Center Technician • Sep 2014 - Sep 2015

IT Help Center Technician

Sep 2014 - Sep 2015
  • Developed a Google Chrome extension using JavaScript, HTML, and CSS, leading to a 20% increase in ticket creation within a team of 20 staff.
The University of Maine

The University of Maine

Student Computer Tech IV • May 2011 - Aug 2014

Student Computer Tech IV

May 2011 - Aug 2014
  • Conducted malware removal, hardware diagnostics, and software troubleshooting on 1,500+ devices.

Education

The University of Maine

Bachelor of Arts, New Media • 2008 - 2013

Bachelor of Arts, New Media

2008 - 2013
Concentration in Interaction Design and Digital Narrative; Minor in Studio Art

Certifications

Favorite Books